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Frequently Asked Questions
What is your minimum order quantity (MOQ) for custom apparel?
There is no minimum order quantity (MOQ) on Direct-to-Garment (DTG) print orders and no setup fees. This is ideal for most cases including small teams, a single item or gifting. For traditional Screen Printing, we do require a minimum of 12 pieces per design.
Can I get a physical sample of my design before placing a large order?
We do not offer free physical samples for orders. We guarantee the quality of the garments and the accuracy of the design as approved by the customer. However, if you are unsure, we highly recommend that you first order a single unit before making a big bulk order. There is no minimum for DTG orders.
What is the difference between Screen Printing and Direct to Garment (DTG)?
- Screen Printing: Best for bulk quantities, designs with simple spot colors, vibrant results, and maximum durability.
- Direct-to-Garment (DTG): Best for low quantities (no minimum), complex designs with many colors or photographic detail, and a softer feel on the garment.
Do you offer youth, women's-specific, and extended (2XL+) sizing?
Yes, our catalog includes Youth sizing, Women's-specific fits, and Extended sizing (up to 3XL, and sometimes larger) for a small additional cost.
What is your return or exchange policy for custom orders?
We guarantee that the apparel we deliver will be printed accurately according to the final design proof you approved and free of material defects. We do not accept returns or exchanges due to customer errors.
How do I place a custom apparel order?
Placing an order is straightforward:
- Use Our Online Design Studio: Select your desired product, upload your artwork or use our clip art and font library, choose sizes and colors, and submit your order directly.
- Contact Support: For any questions or assistance with a large or complex order, you can contact our team via support email or phone number. A specialist will help finalize your design.
What is your typical production/turnaround time?
Our standard production time is typically 7 to 10 business days from the moment your final artwork is approved and payment is processed.
- DTG (No Minimum): Digital prints often have a shorter production time, usually 3 to 5 business days.
- Shipping: Please remember this timeframe is for production only; shipping transit time (1-5 business days) is additional.
Do you offer rush services, and what is the additional cost?
Yes, we offer Rush Production options, available for a surcharge. Rush services depend on our current production capacity and your order's complexity. Please contact us via phone or email before placing your order to discuss your deadline and receive an accurate rush cost estimate.
