Privacy Policy

Last Updated: November 1, 2025

This Privacy Policy describes how Speedy Customs collects, uses, and discloses your personal information when you visit, use our services, or place an order through our website.

1. What Information We Collect

We collect information about you when you interact with our Site, specifically during the design and checkout process.

A. Information You Directly Provide:

When you use our design tool, place an order, contact customer support, or sign up for a newsletter, you may provide us with the following Personal Information:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: Payment card details (processed securely by a third-party processor) or other payment account information.
  • Order Details: Information necessary to process your custom apparel order, including garment sizes, styles (Gildan lightweight/heavyweight), and quantities.
  • Communication Data: Records of communications with our support team via email or phone.

B. Artwork and Design Data:

When you use our design studio, you upload or create Artwork and Design Files (logos, text, images, etc.).

We store this data to:

  • Create and fulfill your custom order.
  • Retain the files for future reorders (as outlined in our TOS).
  • Create and approve your digital proofs.

C. Automatically Collected Information (Usage Data):

When you browse our Site, we automatically collect certain information about your device and interaction with the Site ("Usage Data"), including:

  • Browser and Device Information: IP address, browser type, operating system, and device identifiers.
  • Activity on Site: Pages viewed, products searched, time spent on pages, and referring websites.
  • Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to enhance your browsing experience, remember your design progress, and analyze traffic.

2. How We Use Your Information

We use your Personal Information and Design Data for the following primary purposes:

  • To Fulfill Your Order: To process payments, produce your custom garments (Screen Print or DTG), ship your items, and provide order confirmations.
  • Customer Support: To respond to your inquiries, provide support regarding production or shipping, and resolve disputes.
  • Account Management: To manage your online account, track order history, and facilitate reorders.
  • Marketing and Communication: To send you promotional materials, newsletters, or information about new products/services, only if you have provided consent (you may opt out at any time).
  • Site Improvement: To monitor and analyze trends, usage, and activities in connection with our Site to improve functionality and optimize the design experience.

3. Sharing and Disclosure of Information

We will not sell your Personal Information or Artwork Data. [cite_start]We only share your information with third parties as necessary to operate our business and fulfill our obligations:

  • Service Providers: We share necessary data with third-party vendors and service providers who perform functions on our behalf, such as payment processing companies, shipping carriers (e.g., UPS, FedEx), and website analytics providers.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We will retain your Personal Information and Artwork Files for as long as necessary to fulfill the purposes outlined in this policy, typically at least three years to facilitate easy reorders, and to comply with legal obligations.

Payment information is processed and managed by our secure third-party payment gateway and is not stored directly on our servers.

5. Data Security

We implement reasonable technical and organizational measures to protect the integrity and security of your Personal Information and Artwork Data. [cite_start]However, no electronic transmission or storage system can be guaranteed to be 100% secure. [cite_start]While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights and Choices

  • Opt-Out of Marketing: You can opt-out of receiving marketing or promotional emails from us by following the unsubscribe instructions included in those emails.
  • Access and Correction: You may contact us to request access to or correction of the personal data we hold about you.

7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. [cite_start]We will notify you of any material changes by posting the new policy on the Site and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at info@speedycustoms.com