General Ordering & Process
What is your minimum order quantity (MOQ) for custom apparel?
Our minimum order quantity (MOQ) depends on the chosen printing method:
- Direct-to-Garment (DTG): We offer a No Minimum option. This is ideal for single items, gifts, or small tests as there are no setup fees.
- Screen Printing: For traditional screen printing, which provides the best value for bulk, our MOQ is typically 12 pieces per design.
How do I place a custom apparel order?
Placing an order is straightforward:
- Use Our Online Design Studio: Select your desired product, upload your artwork or use our clip art and font library, choose sizes and colors, and submit your order directly.
- Contact Support: For any questions or assistance with a large or complex order, you can contact our team via support email or phone number. A specialist will help finalize your design.
What is your typical production/turnaround time?
Our standard production time is typically 7 to 10 business days from the moment your final artwork is approved and payment is processed.
- DTG (No Minimum): Digital prints often have a shorter production time, usually 3 to 5 business days.
- Shipping: Please remember this timeframe is for production only; shipping transit time (1-5 business days) is additional.
Do you offer rush services, and what is the additional cost?
Yes, we offer Rush Production options, available for a surcharge. Rush services depend on our current production capacity and your order's complexity. Please contact us via phone or email before placing your order to discuss your deadline and receive an accurate rush cost estimate.
Can I get a physical sample of my design before placing a large order?
We highly recommend purchasing a single, non-returnable physical sample of your garment at full retail price. This ensures you are fully satisfied with the fabric quality, sizing, and print before we proceed with a large production run.
Will I receive a digital proof of my artwork before production begins?
Absolutely. A free, high-resolution digital proof is sent for every custom order. This proof shows the design, sizing, and placement on the garment. Production will not begin until you have officially reviewed and approved this proof.
What is your policy for order changes or cancellations?
Changes or cancellations are accepted based on the stage of your order:
- Before Proof Approval: You can change or cancel your order without penalty.
- After Proof Approval: No changes or cancellations can be guaranteed. If the order has not yet entered the printing queue, we may be able to stop it, but material restocking fees may apply.
Do you offer discounts for bulk or large-quantity orders?
Yes, the more units you order with the same design, the lower the cost per item. Our price break points are at quantities of 25, 50, 100, 150, and 200 units.
How is pricing calculated for custom apparel?
The final price per garment is determined by three main factors:
- Product Cost: The specific Gildan style (lightweight vs. heavyweight) and size.
- Quantity: The total number of items ordered (bulk discounts apply).
- Complexity: The printing method chosen and the number of colors in the design (for Screen Printing).
Do you charge any setup fees or screen fees?
Our pricing is designed to be transparent:
- Screen Printing: We include the necessary screen setup fees in your total order price.
- DTG: There are no setup fees for digital printing.
- Reorders: We waive setup fees for exact reorders placed within a reasonable timeframe.
Artwork & Design
What type of artwork files do you accept (e.g., JPEG, PNG, vector)?
For the best results:
- Screen Printing: We strongly prefer vector files (.AI, .EPS, .PDF).
- DTG: High-resolution raster files (.PNG, JPG) are acceptable, but must be at least 300 DPI and sized to the actual print dimensions.
What is the maximum size for a print design?
The maximum size is dictated by the garment size and the specific print location, but standard sizes are typically up to 12.5" wide x 15" tall (Standard) or 14" wide x 16" tall (Oversized).
Can you help me create or modify my design/logo?
Yes. We offer complimentary design support for all orders. Our artists can clean up low-resolution files, adjust colors, and make minor modifications to ensure your design is print-ready.
How long will you keep my artwork on file for reorders?
We securely save your approved artwork and final specifications for a minimum of 3 years. This allows you to place exact reorders quickly and without having to submit files or pay initial setup/screen fees again.
Can I use copyrighted or trademarked designs?
No. We strictly enforce all intellectual property laws. We cannot print any designs, logos, or characters that you do not legally own or for which you do not have explicit, verifiable written permission from the rights holder.
Will the colors in my final print match what I see on my screen?
Colors seen on a screen (RGB) often differ from printed colors.
- Screen Printing: We can match colors using the Pantone Matching System (PMS) for a fee to guarantee a near-exact match.
- DTG: Digital prints use a standard color profile and cannot guarantee an exact PMS match but will be the closest approximation possible.
What is the difference between your decoration methods (Screen Printing, DTG)?
- Screen Printing: Best for bulk quantities, designs with simple spot colors, vibrant results, and maximum durability.
- Direct-to-Garment (DTG): Best for low quantities (no minimum), complex designs with many colors or photographic detail, and a softer feel on the garment.
Can I have different ink colors on different colored shirts within the same order?
Yes, but it depends on the method:
- Screen Printing: If the ink color must change to contrast with a different shirt color, a small ink change fee will apply to cover the cleaning and re-setup of the screens.
- DTG: The digital printer handles color changes automatically, and this is generally not an issue.
How many print locations can I have on one garment?
Currently, we offer printing on two locations: the Front and the Back of the garment. We plan to implement more print locations in the future.
Can I order individual names and/or numbers on my garments?
Yes. We offer personalization for individual names and numbers, which can be added and previewed directly in our online design tool. This is typically done using high-quality heat transfer vinyl and will incur a separate, per-item personalization fee.
Products & Sizing
What brands and materials of apparel do you offer?
Currently, we specialize in high-quality Gildan apparel. We offer various styles in both lightweight and heavyweight fabric options. Full material specifications are detailed on each product page. We will be implementing additional brands in the near future.
Do you offer youth, women's-specific, and extended (2XL+) sizing?
Yes, our catalog includes Youth sizing, Women's-specific fits, and Extended sizing (up to 3XL, and sometimes larger) for a small additional cost.
Do you have a size chart, and how accurate is your sizing?
A detailed size chart with chest width and body length measurements is provided on every product page. Since custom apparel cannot be returned for sizing issues, we highly recommend comparing a garment you already own to our chart before ordering.
Can I mix and match different apparel styles to meet the MOQ?
Generally, yes, you can mix different colors or sizes of the same style to meet the MOQ. Mixing different styles (e.g., t-shirts and hoodies) may be allowed, provided the design, print size, and print color remain identical.
Can I provide my own blank garments for you to decorate?
No. To maintain strict quality control and ensure the longevity of our prints, we only decorate garments sourced directly from our trusted suppliers.
Shipping & Returns
What are your shipping methods and costs?
We offer both Standard Shipping (typically 3-5 business days after production) and Rush Shipping (1-2 business days). Shipping costs are calculated at checkout based on the total weight of your order and your delivery location.
Do you ship internationally?
No, at this time, we only ship to addresses within the United States. We plan to expand our shipping capabilities internationally in the future.
What is your return or exchange policy for custom orders?
Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges for customer errors (e.g., ordering the wrong size or color). We guarantee that the apparel we deliver will be printed accurately according to the final design proof you approved and free of material defects.
What should I do if there is a mistake or issue with my order?
If your order contains a printing error or a defective garment, please contact us immediately (within 7 days of delivery) via our support email or phone number. We stand by our Quality Guarantee and will work with you to correct the order by reprinting the incorrect items as quickly as possible. We do not issue full refunds, but we guarantee the issue will be fixed.
What are the best care instructions to ensure the longevity of my custom print?
To maximize the life of your printed apparel:
- Wash inside out using cold water.
- Use a mild detergent.
- Tumble dry on low heat or hang dry (preferred).
- Do not iron directly on the printed area.
- Do not use bleach or harsh chemicals.
