Shipping Policy

This shipping policy outlines our procedures and options for delivering your custom apparel orders. Since every item is custom-made, production time must be factored in alongside shipping time.

Production Time vs. Shipping Time

Please note that production time and shipping time are separate.

Phase	Description	Typical Timeframe (after payment and proof approval)
Production	The time required to prepare, print, cure, and package your custom order.	3-10 Business Days (Varies by method and quantity)
Shipping	The time required for the carrier (e.g., UPS, FedEx) to transport the package to your address.	Varies by chosen shipping method (see below).

Total Delivery Time = Production Time + Shipping Time.

Shipping Methods and Estimated Transit Times

We currently ship only within the United States (including Alaska and Hawaii). We do not offer international shipping at this time.

Method	Estimated Transit Time (After Production)	Best For
Standard Shipping	3-5 Business Days	Cost-effective delivery for non-urgent orders.
Rush Shipping	1-2 Business Days	Orders requiring fast delivery once production is complete.

Note: Delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

Total Weight of your custom apparel order.
Destination address (location).
Shipping Method selected (Standard vs. Rush).

All shipping costs will be clearly itemized before you finalize payment.

Rush Orders

If you require both faster production and faster shipping, you must contact us via support email or phone number before placing your order to confirm availability and receive a custom quote for the combined Rush Service fees.

Tracking Your Order

Once your order has completed production and ships out, you will receive a confirmation email containing the carrier name and a tracking number. You can use this number to monitor the progress of your shipment directly on the carrier's website.

Damaged or Lost Shipments

Damage in Transit: If your package arrives damaged, please take photographs of the box and the contents immediately and contact us within 48 hours of delivery.
Lost Shipments: If tracking information indicates that your package was lost or delivered but not received, please contact us. While we are not responsible for packages once they are marked as delivered by the carrier, we will assist you in filing a claim.

Frequently Asked Questions

What is your minimum order quantity (MOQ) for custom apparel?

There is no minimum order quantity (MOQ) on Direct-to-Garment (DTG) print orders and no setup fees. This is ideal for most cases including small teams, a single item or gifting. For traditional Screen Printing, we do require a minimum of 12 pieces per design.

Can I get a physical sample of my design before placing a large order?

We do not offer free physical samples for orders. We guarantee the quality of the garments and the accuracy of the design as approved by the customer. However, if you are unsure, we highly recommend that you first order a single unit before making a big bulk order. There is no minimum for DTG orders.

What is the difference between Screen Printing and Direct to Garment (DTG)?

Screen Printing: Best for bulk quantities, designs with simple spot colors, vibrant results, and maximum durability.
Direct-to-Garment (DTG): Best for low quantities (no minimum), complex designs with many colors or photographic detail, and a softer feel on the garment.

Do you offer youth, women's-specific, and extended (2XL+) sizing?

Yes, our catalog includes Youth sizing, Women's-specific fits, and Extended sizing (up to 3XL, and sometimes larger) for a small additional cost.

What is your return or exchange policy for custom orders?

We guarantee that the apparel we deliver will be printed accurately according to the final design proof you approved and free of material defects. We do not accept returns or exchanges due to customer errors.

How do I place a custom apparel order?

Placing an order is straightforward:

Use Our Online Design Studio: Select your desired product, upload your artwork or use our clip art and font library, choose sizes and colors, and submit your order directly.
Contact Support: For any questions or assistance with a large or complex order, you can contact our team via support email or phone number. A specialist will help finalize your design.

What is your typical production/turnaround time?

Our standard production time is typically 7 to 10 business days from the moment your final artwork is approved and payment is processed.

DTG (No Minimum): Digital prints often have a shorter production time, usually 3 to 5 business days.
Shipping: Please remember this timeframe is for production only; shipping transit time (1-5 business days) is additional.

Do you offer rush services, and what is the additional cost?

Yes, we offer Rush Production options, available for a surcharge. Rush services depend on our current production capacity and your order's complexity. Please contact us via phone or email before placing your order to discuss your deadline and receive an accurate rush cost estimate.