Return and Rework Policy

Because every item we create is custom-made specifically for your order, we do not accept returns or offer exchanges for errors made by the customer, such as incorrect sizing or style choices. Our goal is your complete satisfaction with the quality of our product and our printing. We back our work with a clear quality guarantee.

Our Quality Guarantee

We guarantee that the apparel you receive will be accurately printed according to the final digital proof you approved and will be free of material defects. If there is a confirmed error in the final product caused by our production process, we will work diligently to correct the order by replacing or reworking the affected items as quickly as possible.

Non-Returnable Items (Customer Errors)

We cannot accept returns or offer replacements for the following reasons:

Sizing Issues: The garment does not fit as expected. Please refer to our detailed size charts before ordering.
Color Discrepancy: The color of the garment or print differs slightly from what was viewed on a digital monitor (due to variations in screen resolution).
Customer Design Errors: Typographical errors, design placement mistakes, or low-resolution artwork issues that were present on the approved digital proof.
Ordering Incorrect Style or Product: Choosing the wrong garment, brand, or color.

Rework and Correction Process (Manufacturer Errors)

If you believe the error was made on our part (e.g., the print differs significantly from the approved proof, or the garments are clearly defective), please follow these steps:

Notification Window: You must contact us within 7 days of receiving your order.
Provide Documentation: Send an email to our support team with your order number, a detailed description of the issue, and clear photographs of the defective item(s).
Review and Rework: Our team will review the claim against your original approved proof. If we confirm a production error, we will promptly reprint and reship the corrected items at no additional cost to you.

Policy Note on Refunds

Since we will correct any production mistakes by reprinting the affected items, we do not issue full refunds for custom orders. Our guarantee is a commitment to ensuring you receive the correct, high-quality product as promised.

Care Instructions

Damage caused by failure to follow the recommended care instructions (e.g., washing in hot water, ironing the print) is not considered a defect and is not covered by our guarantee or return policy.

Frequently Asked Questions

What is your minimum order quantity (MOQ) for custom apparel?

There is no minimum order quantity (MOQ) on Direct-to-Garment (DTG) print orders and no setup fees. This is ideal for most cases including small teams, a single item or gifting. For traditional Screen Printing, we do require a minimum of 12 pieces per design.

Can I get a physical sample of my design before placing a large order?

We do not offer free physical samples for orders. We guarantee the quality of the garments and the accuracy of the design as approved by the customer. However, if you are unsure, we highly recommend that you first order a single unit before making a big bulk order. There is no minimum for DTG orders.

What is the difference between Screen Printing and Direct to Garment (DTG)?

Screen Printing: Best for bulk quantities, designs with simple spot colors, vibrant results, and maximum durability.
Direct-to-Garment (DTG): Best for low quantities (no minimum), complex designs with many colors or photographic detail, and a softer feel on the garment.

Do you offer youth, women's-specific, and extended (2XL+) sizing?

Yes, our catalog includes Youth sizing, Women's-specific fits, and Extended sizing (up to 3XL, and sometimes larger) for a small additional cost.

What is your return or exchange policy for custom orders?

We guarantee that the apparel we deliver will be printed accurately according to the final design proof you approved and free of material defects. We do not accept returns or exchanges due to customer errors.

How do I place a custom apparel order?

Placing an order is straightforward:

Use Our Online Design Studio: Select your desired product, upload your artwork or use our clip art and font library, choose sizes and colors, and submit your order directly.
Contact Support: For any questions or assistance with a large or complex order, you can contact our team via support email or phone number. A specialist will help finalize your design.

What is your typical production/turnaround time?

Our standard production time is typically 7 to 10 business days from the moment your final artwork is approved and payment is processed.

DTG (No Minimum): Digital prints often have a shorter production time, usually 3 to 5 business days.
Shipping: Please remember this timeframe is for production only; shipping transit time (1-5 business days) is additional.

Do you offer rush services, and what is the additional cost?

Yes, we offer Rush Production options, available for a surcharge. Rush services depend on our current production capacity and your order's complexity. Please contact us via phone or email before placing your order to discuss your deadline and receive an accurate rush cost estimate.